Loading...

We're hiring sellers and developers!Apply now

Platform Autopilot Chatbot

Integrations Cases Academy Positions Pricing

Log in Book a Demo

New to WilmoNew to Wilmo AnswersFind answers

Academy
Find answers
Find a customer's earlier tickets

Inbox · Mission 3: Read a ticket

Find a customer's earlier tickets

Look under Previous tickets in the info panel on the right. Or search the customer's name or email with ⌘K (Mac) or Ctrl+K (Windows); that shows resolved tickets too.

0:00 / 0:09

Transcript · synced

Click a line to jump there

Clip from the chapter “The customer” · 0:17–0:26

How to do it · 4 steps

1Open the customer's ticket.
2Find Previous tickets in the info panel. If the panel is hidden, press ⌘I (Mac) or Ctrl+I (Windows).
3Or press ⌘K / Ctrl+K and search the customer's email.
4Click an earlier ticket to read it.

Practice it: Read a ticketTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“The customer says she has written before”
“Where do I see the customer's old cases?”
“customer history”
“Has the customer complained about this before?”

Related answers

InboxThe customer writes in another language“The customer writes in French, what do I do?”See the answer
InboxHand a ticket to a teammate“How do I give a ticket to a teammate?”See the answer
InboxThe customer wants a human“The customer doesn't want to talk to a bot”See the answer

Subscribe to our newsletter

Product updates, new cases, and company news.

AI customer support that feels human. Built for e-commerce.

Product

Product
Autopilot
Channels
Integrations
Pricing

Resources

Demo
Cases
Academy
Integration guides
Setup guides
Changelog
Developers
Status

Migrations

Zendesk
Gorgias
Dixa
Freshdesk
Herodesk

Company

About
Positions
Contact
Brand
News

Legal

Privacy
Terms
DPA
Sub-processors
SLA
IP addresses

© 2026 Wilmo. All rights reserved.