Introducing Analytics: Full Visibility Into Your AI Support

Track ticket completion, resolution times, trends, and the balance between autopilot, AI-assisted, and manual handling — all in one dashboard.

We've launched a new analytics dashboard that gives you full visibility into how your AI support is performing.

What you can track

Ticket completion over time — See how volume and resolution rates trend day by day
Average time to resolution — Monitor how quickly tickets are being resolved
Ticket trends — Understand what types of questions customers are asking and how patterns shift
Action breakdown — See exactly what types of actions Wilmo is completing on behalf of your customers
Automation split — Track how much is running on full autopilot vs. AI-assisted vs. manual handling

Why it matters

As AI handles more of your support, you need clear data on what's working and where to improve. The analytics dashboard makes it easy to spot trends, measure ROI, and make informed decisions about your support strategy.

The dashboard is available now for all Wilmo customers.

We've launched a new analytics dashboard that gives you full visibility into how your AI support is performing.

What you can track

Ticket completion over time — See how volume and resolution rates trend day by day
Average time to resolution — Monitor how quickly tickets are being resolved
Ticket trends — Understand what types of questions customers are asking and how patterns shift
Action breakdown — See exactly what types of actions Wilmo is completing on behalf of your customers
Automation split — Track how much is running on full autopilot vs. AI-assisted vs. manual handling

Why it matters

The dashboard is available now for all Wilmo customers.