Alma Reads Excel Files, Wilmo in Your Language, Instant Switching, and Fixes

When a customer attaches an Excel workbook (.xlsx), Alma now reads every sheet as a table, row by row, instead of asking them to paste it into the mail. Wilbot reads Excel and CSV files too.

If you never picked a language for Wilmo, it now uses the one your messages are translated into. Dates, prices and error messages follow it, and a new Time format setting picks your clock: 24-hour by default, or 12-hour.

Switching between the Inbox and the App is close to instant. Each comes back as you left it, with your open ticket, and the App reopens on the page you were on.

• Ticket summaries are written as soon as a message arrives, so they're ready the first time you hover, and every word is in your language
• Channel names follow your language, like “E-mail” and “Livechat” in Danish
• An emoji in a customer's email shows as the emoji in the hover card, not as code
• The live chat preview shows a sketch of your site instead of a blank screen
• A recipient like “name@company”, without .com or similar, no longer stops you from sending
• Files on a draft stay put when their list briefly fails to load
• The inbox no longer draws itself twice when you open it
• In organizations with several teams, a ticket's integration panels load only the team you're looking at, and their counts match what you see
• In organizations with several markets, Alma uses a connected system only on the markets it's connected to
• When Shopify is busy, Alma waits and asks again instead of failing the lookup
• An Outlook reply that Wilmo had to process twice no longer gets stuck before Alma sees it
• One broken step in Alma's history no longer stops her from working on that ticket
• Instagram, Messenger, Salesforce and Selveo can only be connected by a team admin, whichever way you connect them