Wilmo on Your Phone, Alma Resolves After Asking, and Fixes

Wilmo now works on your phone. The inbox shows one thing at a time, your tickets, then the ticket with a Back button, and Menu holds every page.

On Autopilot, when Alma asks a customer for something like a photo, she resolves the ticket, and their answer reopens it. If your team still owes the customer something, the ticket stays Open.

• Ticket rows and tabs in the inbox show who is assigned, as round initials
• A new email you type in an inbox tab, attachments included, survives a refresh until you send it or close the tab
• Opening a ticket no longer takes over the tab holding your unsent new email
• When your mailbox forwards to Wilmo through Microsoft 365, a customer's reply to their own email stays on its ticket
• Training sandbox simulations that replay an older custom integration write now show it as a write card
• Organization and team names in invitation emails no longer turn into links
• Resending an invitation sends at most one email a minute to the same address, and tells you when to try again
• Searching your tasks now filters by what you type
• A new macro opens in the editor right after you create it