Gladkokken
Part of Shop Group
52% of tickets on Autopilot, 89% faster resolution
How Gladkokken put 52% of customer tickets on Autopilot in just 36 days — AI handles responses and actions like shipping inquiries, exchanges, and product defects automatically.
0%
Tickets on Autopilot
0%
Faster Resolution
0h 53m
AI Resolution Time
The numbers that matter
of all support tickets handled automatically
0 DKK
Saved per year
0 days
To full automation
52h
January Average
5h 47m
March Average
Seamlessly connected ecosystem
Wilmo integrates with your existing tools to power intelligent automation
Migrated from Herodesk
One-click migration in 5 minutes — syncs all data
Starting from 0% Autopilot to 52% in just 36 days
Migrates from Herodesk to Wilmo
Jan 25All historical tickets and customer data imported seamlessly via Herodesk integration. AI trained on kitchen equipment — air fryers, cookware, accessories.
Order/Shipping Status & Exchange Request
Feb 1First categories on Autopilot. AI handles shipping inquiries and exchange requests automatically.
Warped/Bulging Pan, Appliance Defect, Restock Inquiry
Feb 10Product defect and restock categories added. AI guides customers through cookware and appliance issues, and answers stock questions.
Price Match, Ice Cream Maker Defect, Cancel Order, Air Fryer Defect
Feb 20Price adjustments, appliance defects (ice cream maker, air fryer), and order cancellations now on Autopilot.
52% Autopilot Achieved
Mar 19 ticket categories on Autopilot: Order/Shipping Status, Exchange Request, Warped/Bulging Pan, Appliance Defect, Restock Inquiry, Price Match/Adjustment, Ice Cream Maker Defect, Cancel Order, Air Fryer Defect.
A breakdown of support volume
Shipping and returns make up the majority of inquiries, all handled on Autopilot.
Before & After Wilmo
See how Gladkokken transformed their customer support operations
Before
Manual support via Gmail
Response Time
52 hours average
Availability
Business hours only
Consistency
Varies by team member
Scalability
Limited by team size
After
AI-powered with Wilmo
Response Time
5 hours average
Availability
24/7 instant response
Consistency
100% accurate every time
Scalability
Unlimited capacity
Ready to automate your support?
Join Gladkokken and other leading e-commerce brands saving thousands every month with Wilmo's AI customer support.