Setup
Turn on an auto-reply
Write one message under Settings > Auto-reply and choose when it's sent. The customer knows right away that you got their email. With When Alma isn't on Autopilot, no auto-reply is sent when Alma answers herself.
How to do it · 5 steps
- 1Open Settings > Workspace > Auto-reply.
- 2Under Message, click Edit and write your auto-reply.
- 3Turn on On every new email if every new email should get it (at most one per customer per hour).
- 4Or turn on When Alma isn't on Autopilot, so only customers waiting for a person get it.
- 5If it says "Add a message, or nothing is sent.", the message is missing. Auto-reply is for email only.