Setup
How long does Wilmo keep our tickets?
Settings > Data retention shows how many months Wilmo keeps messages and files after a ticket's last activity. An admin can change it. The ticket itself stays, without content, for your statistics.
How to do it · 5 steps
- 1Open Settings > Workspace > Data retention.
- 2Under Keep ticket content for, choose the number of months for the team.
- 3Automatic deletion shows whether deletion is turned on for the team.
- 4What deletion does explains what is deleted and what is kept.
- 5Members can read the page, but only admins can change it.